Return Policy

Returns / Refunds / Exchanges / Cancellations

100% Satisfaction Policy

With our Satisfaction Policy, if you don't love your journal within 15 days from the date of arrival send it back and we will fully refund your order. Exclusions apply. If 15 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange.

How to Start a Return

To complete your return, please email us at hello@boivinleather.com. We will provide instructions to return your purchase.

Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item and notify you of the approval of your refund. When approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at hello@boivinleather.com.

Cancellations

Order cancellations are accepted within 24 hours of purchase. If 24 hours have gone by since you placed your order, unfortunately we cannot offer you a refund or exchange.

Exchanges

For exchanges, please contact us at hello@boivinleather.com. Personalized items are not eligible for exchanges.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item. The original shipping cost will not be refunded.

Exclusions

Personalized Items

All personalized items are final sale and are not eligible for return or refund. This includes any products with custom engraving, monogramming, or other personalization.

Discounted Items

Only regular priced items may be refunded. Unfortunately, clearance items cannot be refunded.